Payment and Shipping

General Shipping Conditions

The products are delivered within the European Union, Norway and Switzerland. Dispatch costs include legally applicable VAT.

The minimum order value for orders via the online shop is € 5.49 gross. A minimum order surcharge of € 3.99 (gross) will be applied for orders with a value of less than € 5.49 (gross).

For orders by e-mail, telephone or fax, the minimum order value is € 11.90 gross.

Domestic deliveries (Germany):

For deliveries inside Germany, we charge the following shipping costs:

Shipping costs for non-bulky deliveries (parcels):

The shipping costs for non-bulky goods generally depend on the value of the goods, the order method and the selected shipping method. No shipping costs are charged when goods are collected at our premises.

For orders via our online shop, shipping costs of € 4.99 per order will be charged for a goods value of less than € 100.00. If you order from us by telephone or fax, we will charge you € 4.99 shipping costs, regardless of the value of the goods.

Deliveries to foreign countries:

For deliveries outside of Germany, we charge the following shipping costs:

a) deliverable in an envelope: 

EU: € 7.50
CH: € 7.50 
NO: € 7.50 
UK: € 7.50 

b) deliverable in a parcel:

EU: € 14.99
CH, Sweden and Finland: €19.99
Croatia, Island, Norway: € 19.99
UK (incl. Channel Islands): € 19.99

The shipping costs for bulky goods deliveries abroad are 45.10 €.

Shipping Times

General shipping times

Unless otherwise specified in the quote, delivery of goods in Germany shall be made within 1-3 working days (in case of advance payment counting from the day of payment receipt).

For shipping outside of Germany, the goods shall be delivered within 2-8 working days (in case of advance payment counting from the day of payment receipt). Deviations are possible due to customs! Please note that generally no delivery is made on Sundays and public holidays.

Exceptions

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

For goods customised according to customer requirements, the revised submission will be made within 1-2 days following conclusion of the contract, execution of the design work and delivery of the goods within 40 days following approval of the revised submission (in case of advance payment counting from the day of payment receipt), unless otherwise specified in the respective quote.

Payment Conditions

Accepted Payment Options

For deliveries inside Germany:

• Advance payment by bank transfer
• Credit Card (VISA / Master Card)
• PayPal
• Giropay
• Invoice (from € 20)

It is generally possible for large industrial companies and public institutions to order on invoice. (These include public authorities, schools, institutes, academies, the German armed forces, police and fire brigades, hospitals, banks and savings banks).

For deliveries outside of Germany:

• Advance payment
• Credit Card
• PayPal

Further Information on Payment Conditions

Credit check
Please note: We offer purchase on account after a successful credit check. We reserve the right to change the payment method to "prepayment/bank transfer" in the event of insufficient creditworthiness or a failed credit check and to inform the customer accordingly. Information service used: SCHUFA

Credit Card Payment
If you pay by credit card, your credit card account will be debited upon conclusion of the contract.

Payment by invoice
When paying by invoice, the invoice amount must be settled within 30 days. Customers who have selected "invoice" as their payment method can transfer the invoice amount due for their order (stating the invoice number and their full name) to the following bank account:

Account holder: Reflecto GmbH
Bank: Commerzbank Leipzig
Bank account number: 112244900
Bank code: 86040000
IBAN: DE41 8604 0000 0112 2449 00
BIC (SWIFT-Code): COBADEFFXXX

Questions about out Payment and Shipping conditions?

Please do not hesitate to contact us if you have any further questions.

Phone: +49 341 4926030 (Mo-Fr 7:30am – 5pm)
E-mail: info[at]reflecto.de
Contact form